All Help Topics
Change or Cancel Your Order
Need to modify your order? Learn how to quickly change or cancel a recent purchase.
Order Status and Tracking
Looking for your tracking number? Learn how to check your order status and follow your shipment from our warehouse to your door.
Request an Invoice
Need a copy of your receipt? Learn how to easily obtain an invoice for any of your previous purchases.
Out of Stock and Backorder
Learn why items may be out of stock and how backorders are handled. Find info on Item availability status and what that means for your order.
E-Mail Notifications
Track your order status, manage promotional email preferences, and learn about our automated email notifications.
General Shipping Information
General shipping policies and procedures for all shipments
Shipping Issues
Learn how to handle damaged shipments, missing items, and refused packages. Report transit damage or missing products within 24 hours to ensure a valid claim.
Economy Shipping
Learn about our economy shipping rates, delivery timelines, and package tracking. Understand our policies on address changes, delivery responsibility, and carrier fees.
USPS Shipping
Choose between USPS Ground Advantage, Priority, and Express shipping. Review our policies on PO Box delivery, tracking limitations, and customer responsibilities for lost or missing packages.
FedEx Shipping
Explore our FedEx shipping methods, including Ground, Express Saver, and Overnight options. Learn about delivery timeframes, tracking capabilities, and important policies regarding shipping fees and missing packages.
Drop Shipments
Learn about our drop shipment process for oversized items like safes and generators. Find details on delivery timelines, tracking requests, and shipping fee policies.
Return Policy and Instructions
Review our 30-day return policy. Learn how to request an RMA number, report damaged or defective items, and understand restocking fees and non-returnable items.
Damaged Items
Received a damaged product? Learn how to file a claim within 24 hours, document packaging for shipping claims, and request a replacement or return label.
Defective Items
Need to report a faulty item? Learn about our 30-day defective product policy, how to get a prepaid shipping label, and our replacement or refund process.
Warranty
All OEM products are sold with the full manufacturer's warrantyplease consult the information enclosed with your packaging for terms and conditions.
Account Info
Create an account to track orders in real time, view history, and manage subscriptions. Learn how to update your profile, change passwords, or delete your information.
Item Subscriptions
Set up automated deliveries for your favorite products and enjoy exclusive discounts. Easily customize your delivery schedule, choose shipping methods, or cancel anytime through your account.
Security
Learn about our secure checkout process and privacy policy. We prioritize your security with strict fraud prevention and confidential data handling.
Terms Account
Set up a terms billing account for your business. Apply online today for credit approval and receive automated email confirmation once your account is ready for use.
Wholesale or Bulk Purchases
Set up a terms billing account for your business. Apply online today for credit department approval and receive automated email confirmation once your account is ready.
Order Processing
Learn about our order processing timeframes, how to place an order online or by phone, and what to expect regarding email notifications and inventory updates.
Payment Methods
Explore our accepted payment methods, including credit cards, PayPal, and mobile wallets. Learn about our terms accounts for eligible customers and our secure payment verification process.
Phone Orders
Learn how to place an order over the phone or online. Call our customer support team to process your order through our secure system and review our sales policies.
Sales Tax and Tax Exempt
Information regarding Illinois state sales tax rates and instructions for tax-exempt businesses or government agencies to submit documentation for tax-free purchases.
Sales Policies
Review our sales policies including order processing times, payment methods, shipping details, and tax-exempt requirements. Find information on tracking orders, managing cancellations, and handling transit damage.
Clearance / Discounts
Save big on discontinued items and limited-time offers. Learn about our clearance sales policy, how to use promotional coupons, and sign up for exclusive discounts.
Contact Us
Need assistance? Our customer service team is here to help. Contact the right associate for a swift resolution to your inquiry or for more information on our services.
Product Support
Help with technical product questions, warranty information and part replacement. Find product manuals and spec sheets for your product.
Holiday Shipping and Hours
View our holiday operating hours, shipping deadlines, and back-order processing details. Stay informed on office closures and estimated delivery times during the holiday season.
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General Shipping Information
Orders are shipped weekdays (non-holidays) and our cutoff time for all orders is 3:00pm CST. Delivery transit time (not including weekends) starts once we have filled the order and our carrier has picked up the package.
- We will not provide shipping refunds due to weather related delivery delays.
- Deliveries to remote areas and areas outside the 48 contiguous states may increase delivery time.
- We currently only ship to locations within the United States and select U.S. Territories.
- We will not be held responsible for packages left outside a resident's door if signature service is NOT requested or if the customer has a signature release on file with Fed Ex or USPS. Customers may select signature required service at the time of order placement. (additional fees may apply).
- The customer will be charged accordingly for any extra fees (refusal of package, wrong address, etc...) that are incurred for the packages billed to their account.
- Customers wishing to receive their order at a retail mailboxes store or a shared office space, please be aware we may require PayPal as a payment form due to higher rates of fraud and package theft at these locations.
Freight Forwarders
We do not typically ship to Freight Forwarders. Some exceptions can be made if the order is prepaid by PayPal or wire transfer and you work with our Sales department prior to placing your order.
Border Pick-Up Locations
Shipments to Border Pick-Up locations must be paid via a USA credit card with a valid US billing address or by PayPal. We will not accept any international credit cards.